14 January 2014

Open Letter to Caesars Entertainment

I read my discharge paper with sadness and regret since I wasn't given a proper chance to defend myself, as I was promised, and the fact that I was losing a job I enjoyed and you were losing an excellent employee.
I freely admit that I violated the company's policy concerning internet postings, and, in hindsight, I realise it was a mistake to post the photo but I did so innocently and without malice.
As I explained in the piece of paper given to me to write a brief statement, I had posted a photo earlier that day of the beautiful sunrise that I get to see from my workstation and, when I saw the young gentleman walking around with his pants hanging, I thought it funny that I also got to see the 'moon' as the popular expression goes. Since I have been using the internet and social media for many years, going back to the early days of dial-up, I am well aware of the dangers of workplace postings. In my defence, although the person in the photo I posted somehow found the picture and recognised himself, the actual photo does not show his face, nor does it identify him by name, nor does is there any identifying features about his clothing to give anyone the inkling that it is someone specific. It was a grainy photo from across the room of an anonymous person walking around in public with his pants hanging down.
My intent was of the incongruous juxtaposition of images (sun/moon), and I had no desire, want. or need to embarrass or humiliate one of our patrons.
On that point, I want to also remind you that I have always followed all the Total Service training that I received in orientation and through the many refresher courses that I was given since my employment began in March of 2013. Many of the guests that came to Bally's Spa remarked about my professionalism, my work ethic, and my friendly personality. A few even wrote comment cards praising me for the job I did, and I was very humbled that they took the time to do so. The job required a personal touch and with my decades of experience in the service industry, I was more than capable of bringing my skills and experience to the job and give the guests a professional and personable time during their visits to the spa. With recent cutbacks, we stopped providing a daily newspaper for our members and massage guests so, in the spirit of delighting the guest, I made sure to bring in magazines that I receive at home so they had reading material. It was something extra that I felt would make the guests more comfortable. I always made sure we had supplies, took extra care to provide help and services beyond my job description, and always went out of my way to make our spa members and guests feel special.
I was also given a few notices from my coworkers and supervisors about my excellent job performance. I freely admit that before I began working there, I had been unemployed for quite a while (aside from a few acting jobs) and I was very grateful for the chance to work at the spa and went above and beyond to show that I was capable, appreciative, and eager to prove myself. I had never called out, nor was I ever late, and I covered any shift I was asked. Because I was happy to do it and happy to have a job.
And, although I have been discharged for posting photos because one person objected, I need to remind you that through the many photos I've posted of the spa and the attendant facilities, I generated business for Caesars Entertainment, business that would have never happened without my promoting. Yes, being a former bartender/club manager, I am used to posting about my job as a means of generating business. And to that point, I had friends from around the country come and stay at Bally's for several days, and used the spa and pool because I had posted photographs on my social media sites. No one seemed to even know all of this existed at Bally's and, through my extensive friends lists, I opened up a new market for the casino/hotel and Atlantic City.
In addition, I have been recently elected to the board of the South Jersey A.I.D.S. Alliance and the Greater Atlantic City LGBT Alliance, which produces many successful events throughout the city, including the Miss'd America Pageant, and I fully intended cross-promote with these organisations as a way of generating business for both parties, not the spa and pool specifically but Bally's and Caesars as a whole. With my termination, both my organisations and Caesars properties will miss out on many exciting opportunities over the coming season.
I write this because I don't think I was given the chance to properly defend myself, I don't feel I was able to express how much I enjoyed working for Caesars Entertainment/Bally's Spa, and I don't think that my one transgression should result in my termination. Believe me, should there be any way you reconsider and hire me back, I promise you that I will never post another thing about Bally's Spa or Caesars Entertainment again. Point of fact, I haven't posted a thing since I was suspended and was supposed to be interviewed about this situation for the investigation.
I urge you to reconsider. I think Caesars Entertainment and myself are a great fit and I would be able to continue being the excellent employee that I've proven myself to be during my tenure and your corporation will benefit from my skills and professional work ethic.

Mortimer Spreng

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